Mktg 358: Services Marketing
This course addresses the challenge of marketing services and managing the service component of product/services combinations. Issues covered include service design, quality definition, satisfaction measurement, performance guarantees, and internal and external marketing planning and execution.
- Mktg 351: Marketing Principles (Minimum grade: C)
- Pre-requisite: Minimum grade of C in Mktg 351 or GB 350.
- Pre-Requisite: 24 Earned Hours
- Lecture: Lecture for Mktg 358
- Lecture: Compressed Video for Mktg 358
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